Terms & ConditionsReturns Policy
Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We’ll also pay the return shipping cost if the return is a result of our error. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase, within seven business days of our receiving your return.
Further Offers Policy
Please click here to receive further wine offers, and marketing events etc. as they are released.
Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties. Further Offers will only distributed if you clicked above, and these offers are only produced by us, not by third parties.
Should you discover any defects in your product please contact us via our contact link to help us arrange a replacement on receipt of the item. When replacements are not available we may, at our discretion, provide a complete refund.
We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using CourierPost for New Zealand deliveries, and in Australia we use wine couriers, and Australia Post. For orders within Australia and New Zealand, you should expect your order to be delivered within seven working days. Overseas deliveries vary depending on your shipping location. For these we use NZ Post International Express. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
Secure Payment Policy
All Credit Card transactions are processed immediately with the bank. The payment page is hosted by the bank and secured with 128 bit encryption. The card details you enter are safe because they are not stored or cached by the merchant but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.
Warning-Under the Vic liquor control reform act 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $7,000), or for a person under the age of 18 years to purchase or receive liquor. (Penalty exceeds $500) Liquor Licence no. 36121820.
Where to buy Greystone in Australia
Where to buy Greystone in New Zealand
Greystone Wine Club
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