Terms and Conditions

Greystone Wines Limited is legally authorised to promote, sell and deliver wine at our cellardoor, via online or mail-order as defined in the New Zealand Sale and Supply of Alcohol Act 2012. A full copy of our Liquor Licence is available here. It is illegal for us to sell liquor to anyone under the age of 18. It is also illegal to make a false declaration of age in order to purchase liquor. If you are under the age of 18, please do not attempt to use this site to purchase liquor.

Acceptance of Terms & Conditions

By searching on the Website and purchasing products over the Website you accept and agree to be bound by these terms and conditions. Greystone Wines may amend these terms and conditions at any time by posting amended or replacement terms and conditions on the Website.

Customer Service

For enquiries relating to orders and deliveries please email: [email protected] or call us 03 314 6100

Delivery Charges

More details on shipping charges here

Canterbury: 1-5 bottles $6.00 shipping , 6+ bottles Complimentary shipping
South Island: 1-5 bottles $7.00 shipping, 6+ bottles Complimentary shipping
North Island: 1-5 bottles $11.00 shipping, 6+ bottles Complimentary shipping

Delivery Policy

Website orders delivered within New Zealand, will normally be dispatched within two working days of payment being received. Delivery is via courier and may take up to five working days to arrive. Greystone Wines cannot guarantee the precise date and time of delivery. Signature on delivery is required unless special delivery instructions are given at the time the order is placed.

International Orders

For all overseas inquiries please contact our office directly at [email protected] , to discuss your purchasing requirements & options.

Returns & Refunds

Please check your wines upon arrival to ensure they have reached you in good condition prior to signing acceptance of the delivery. All claims for non-delivery, short delivery or damage should be made as soon as possible by email to [email protected]. Every effort is made to ensure the wine you order from Greystone Wines reaches you in top condition. Greystone Wines does not accept responsibility for damage caused by inappropriate handling or storage of the product by the customer. If you are not happy with the product, please contact us by email before returning any goods. Any wine you return must be packaged carefully to avoid damage in transit. Faulty product will be replaced, if possible. If replacement is not possible we will refund the item in the same form that payment was made.

Description of Wines

We aim to provide as accurate a description of our wines as possible, but your personal perception may vary from our description.

Availability of Product

The website will show the full range of our current vintages; however the customer acknowledges that there may be limited availability. Greystone Wines reserves the right to restrict the number of bottles of a particular wine to each individual customer when quantities are limited.

Wine Club Cancellation Policy

Any person who joins the Greystone Wines Club is entering an agreed quarterly annual shipment in accordance with legal legislation outlined in their terms and conditions. The Greystone Wine Club is an automatic shipment which will continue until the person in question has asked to cancel their membership. Greystone wine club members are free to cancel at anytime. For more information on the Greystone Wine Club please contact [email protected].

Payment Policy

Greystone Wines  accepts all payments via internet banking, cheque and selected credit cards. American Express, Diners or Farmlands cards are not accepted. All prices are in New Zealand dollars, inclusive of GST at 15%. Every purchase is subject to the laws of New Zealand.

Payment Security

Greystone does not retain any credit card information provided by our customers. All payments are completed securely through our bank and payment provider. Our payment providers are committed to data security and use a variety of technologies and procedures to help protect personal information from unauthorised access.

Contact Details

Greystone Wines

376 Omihi Rd
North Canterbury New Zealand
Phone: 03 314 6100
Email: [email protected]